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Misinformation and countering it – Part 1

This excellent long-form article in TIME describes the nature of misinformation that is rife in America:

Most Trump voters I met had clear, well-articulated reasons for supporting him: he had lowered their taxes, appointed antiabortion judges, presided over a soaring stock market. These voters wielded their rationality as a shield: their goals were sound, and the President was achieving them, so didn’t it make sense to ignore the tweets, the controversies and the media frenzy?

But there was a darker strain. For every two people who offered a rational and informed reason for why they were supporting Biden or Trump, there was another–almost always a Trump supporter–who offered an explanation divorced from reality. You could call this persistent style of untethered reasoning “unlogic.” Unlogic is not ignorance or stupidity; it is reason distorted by suspicion and misinformation, an Orwellian state of mind that arranges itself around convenient fictions rather than established facts.

When everyone can come up with his or her facts, the responsible thing is for everyone to also become his or her fact-checker. This is easier said than done. We saw yesterday how spam is a community problem than can only be fixed by the community – misinformation is the same.

Social media is complicit

The cost of spreading misinformation is nothing – social media and messaging services have spent years reducing the friction of sharing.

In comparison, they have spent almost no resources to determine and signal whether information is accurate or not. Recommendation algorithms simply don’t distinguish between what’s accurate and what isn’t. On YouTube, watching one conspiracy video and clicking on ‘Also watch’ recommendations can quickly lead one down a dark path, as the Guardian article describes.

It goes beyond just neglect. Social media companies have historically distinguished themselves from regular news media, arguing that they are merely platforms on which other people express their opinion, and that they can’t be held liable for what is posted by such people. However, they also argue that only they are in a position to create and apply policies regarding hate speech, abuse and misinformation. For example, see this WIRED article on Facebook’s weak efforts to self-regulate.

In short, they’d like to have it all. And so far, they have succeeded.

This imbalance by new media companies means that you and I must pick up the slack. Checking the accuracy of information means verifying the source, and then verifying the source of the source, and so on. It means looking at the bigger picture to judge if comments were taken out of context. It means determining if someone’s opinion was presented as fact. All this takes time. This example of fake national glorification took me several minutes to locate and correct:

And then there’s the social angle. Correcting someone on Whatsapp or a more public channel is almost never rewarding. The person who shared the original piece of misinformation, like anyone, has had their ego hurt and will push back. At best, it makes your real-life relationship awkward. At worst, it exposes you to online abuse. But we will need to power through this.

(Part 2: So who should you trust – and avoid?)


(Featured image photo credit: Markus Spiske/Unsplash)

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Data Custody Privacy and Anonymity The Dark Forest of the Internet Wellness when Always-On

Aggressively reporting spam for everyone’s sake

We’ve often spoken on this site about ad and tracker spam on the web. But this year there’s also been an increase in spam across other mediums – phone, SMS, Whatsapp, Linkedin, Twitter and email. It’s likely this is partly because there are vastly fewer people outdoors, making any form of real-world advertising and messaging ineffective.

In any case, our messaging apps are our highest-priority inboxes. We leave notifications on because chat is both asynchronous and real-time, both personal and work related. That’s why spam on these messaging apps make a higher claim on our attention than, say, email.

Given how fragile and limited our attention is , we must take such casual abuse of attention very seriously. Each of these apps has methods to report and/or block spam. We should all use them mercilessly. It just makes your life better.

But not only is the payoff high for you, your effort makes other people’s online lives better too, by taking spammer accounts offline. None of the services we’ve listed above – and others ones you use – are decentralised. Certainly not Whatsapp, Linkedin, Twitter. Email’s become synonymous with Gmail. Your reporting and marking as spam blacklists that account for everyone else on the service. We have often discussed the dangers of ceding control of your data to large tech companies, but in this case we can use it to our advantage.

Spam is a community problem – and the only way we’ll tackle it is as a community.

Phone and SMS

India has had a do-not-distrub regulatory framework for dealing with spam for over ten years now. First, find out from your mobile operator how to get on the do-not-call registry. As of this writing, you can also send ‘START 0’ as an SMS to 1909 to opt-out of all promotional messages – but as with most government services, this doesn’t always work.

Then install the TRAI DND reporting app (iOS App StoreGoogle Play Store). Report every single spam SMS and phone call you get. Here’s me reporting spam:

Here’s a screenshot of my operator confirming complaints from other spammers:

I’m sure this doesn’t work 100%. See this article from the publication Moneylife on TRAI’s ineffectiveness. But I have seen a sharp decline in the SMS and phone spam I receive now versus a couple of years ago.

Email

On Gmail, when you report as spam, don’t bother with the ‘report spam and unsubscribe’ option that Gmail presents you. Bad actors take your unsubscribe response itself as proof that your account is active, resulting in further spam. Just stick to ‘report spam’:

If you’re using Gmail in another email app like Apple’s Mail.app, don’t mark as spam in that app – that feeds Apple’s filters. Take the trouble of addressing the problem at its source – go to the Gmail site or the Gmail app and mark as spam there.

Messaging apps

As for Whatsapp and Linkedin and other messaging services – reporting and blocking is 100% effective for you, and goes a long way to making sure that account doesn’t bother anyone else:

We are even more powerful on these new mediums: Whatsapp is tied to your phone number. If enough people report a spammer on Whatsapp, we’ll end up knocking that number off the service. The spammer now needs to get a new phone number, which requires going to a store and performing KYC. And yes, KYC in India can be spoofed, but the costs of getting a new number and a new SIM card are much higher than creating hundreds of new email addresses to spam from.

We can win

Just as spamming is asymmetric – a small number of spammers can impact many orders of magnitude more people – marking as spam is also asymmetrical. It only takes a small number of us to take a lot of spammers offline.

Let’s do this.


(Featured image photo credit: Nadine Shaabana/Unsplash)

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Data Custody Decentralisation and Neutrality Discovery and Curation Making Money Online Privacy and Anonymity Products and Design The Next Computer

Nationalism, capitalism and the Indian App Store

A Swadeshi App Store. It may well happen.

It began with the temporary removal of the Paytm app from Google’s Android Play Store. And snowballed with Google’s announcement that it would enforce its existing policy of a 30% commission on the in-app sale of all digital goods (with some exceptions). We discussed this a couple of weeks ago.

Soon after, the founders of some of India’s best-known tech companies put out statements not just condemning Google’s policy but also its intent, calling it a new Lagaan, after the tax that the British occupation of the 19th and 20th centuries levied on Indian peasants.

Vivek Wadhwa, a Distinguished Fellow at Harvard Law School’s Labor and Worklife Program, lauded the banding of Indian entrepreneurs and likened Silicon Valley giants’ hold on India to the rising days of East India Company, which pillaged India. “Modern day tech companies pose a similar risk,” he told TechCrunch.

And they called for a local, all-Indian app store, piggybacking on the new term Atmanirbhar, one that the current government has coined to promote local manufacturing and services.

“This is the problem of India’s app ecosystem. So many founders have reached out to us… if we believe this country can build digital business, we must know that it is at somebody else’s hand to bless that business and not this country’s rules and regulations.”

Inevitably, as is the case in India, at least some heads turned to the government for help:

Even though Google said it will allow developers to sell their services through other app stores, or websites, the industry doesn’t see this as an option either. Naidu suggested that unless the government chooses to intervene, there may be no other solution. According to tech policy analyst Prasanto K. Roy, the government’s Mobile Seva Appstore has over a thousand apps and 85 million downloads, yet it is unknown among Indian users.

To which the government, of course, responded with a why nothttps://economictimes.indiatimes.com/tech/internet/centre-open-to-launching-an-indian-app-store/articleshow/78438620.cms:

Weighing in on the issue, union minister for electronics and IT Ravi Shankar Prasad said in a post on Twitter that he is happy to receive notable suggestions from Indian app developers on how to encourage the ecosystem. “Encouraging Indian app developers is vital to create an #AatmanirbharBharat app ecosystem,” he tweeted on Thursday.

The Indian government “is not averse to the idea” of launching its own app store, officials said. The existing digital store for government apps, developed by the Centre for Development of Advanced Computing (CDAC), hosts a slew of applications such as e-governance app Umang, health app Aarogya Setu and storage app DigiLocker.

Paytm has since created and advertised heavily what it calls a mini-app-store, but is in reality a catalog of shortcuts to 3rd party web apps. Google has postponed the implementation of its policy to 2022.

In this tale, everyone’s actions and responses have been predictable. Google’s been tone-deaf and has immediately switched to appeasement. Tech company founders have been cynically opportunistic. They have been happy with Google’s (and Apple’s) stores for distribution, even advertising heavily on them, until the moment it worked against them and they switched immediately to victim mode, some even raising the spectre of neocolonialism. Though they’re among the most visible figures of India’s capitalists, they’ve quickly appealed to the government for a solution favourable to them, further pushing the nationalist angle. And of course the Indian government, regardless of its political learnings, is happy to intervene and get into the business of running business.

(Featured image photo credit: Mika Baumeister/Unsplash)

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300

7th October marks three hundred days since I began writing daily on this website.

While I have written on and off on the site from late 2002, this is the longest publishing streak the site has had. The streak began in December 2019 as something I wanted to do for myself at a time I felt low. It has now become a habit. If I remember correctly, Seth Godin had said on Tim Ferriss’ podcast that at some point after he started writing regularly on his blog, his thinking changed from ‘should I write tomorrow?’ to ‘what should I write about tomorrow?’.

I’ve gotten somewhat comfortable with drafting, writing and scheduling posts for the week ahead. Now I plan to build a healthy information consumption habit. My reading is too scattered, both in subject and in time. It doesn’t leave me with enough time to absorb things and think them through. I plan to trim my reading sources and structure my week so there are distinct chunks for reading, thinking and writing.

Community
This site has always explored questions about how you and I deal with technology in our lives. Those questions are so much more important in 2020 than they were eighteen years ago. My framework to understand this are the Five Megatrends and Five Big Questions.

Ultimately I’d love for the readers of this site to be a community that discusses and helps each other navigate opportunities that tech brings to our lives, and the challenges we face to our mental and physical health and to our relationships: by being conscious that tech serves us instead of us serving tech, or serving those that control tech. About Living Well in the Always-On.

Interested in being an early community member? Get in touch: Email or Twitter.

(Featured image photo credit: Jeff Golenski)

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On legal cover for independent journalists, censorship and self-hosting

I just discovered this – “legal support for Substack writers

Important writing holds the powerful to account – and quite often, that’s an arrangement that the powerful would rather not support. In some cases, antagonists use threats of legal action in an attempt to stop the work that makes them uncomfortable. Recently, for instance, a high-powered lawyer representing a politician threatened a Substack writer for his coverage of the lawmaker’s questionable business ties. The threats disappeared when the writer, backed by our support program’s lawyers, stood his ground. At Substack, we want to make it crystal clear that anyone who uses such intimidation tactics will also have to reckon with us. We will use our financial and legal resources to vigorously oppose any bad-faith efforts to dissuade Substack writers from doing their work. 

Substack will make the ultimate choice on who is accepted into the [Defender] program and which cases to support. Once a case has been taken on by the program’s lawyers, Substack, at our discretion, will cover fees up to $1 million (in exceptional cases, we may cover even more). 

This is a bold, brave move by the company, and I would definitely rather this program exist than not. There are several major journalists (one, two, three are just highlights) moving to Substack, and they will need this sort of institutional cover to form 21st Century Media.

However, it puts Substack in the position of determining what opinions and positions should be defended and what not. Specifically, it puts Substack’s founders in that position. While the scale is very different today, the situation is little different from the Facebook leader being ultimately in the position of what is censored and what is promoted on the service and what isn’t.

In fact in Facebook’s case, we are taking about censorship of content. The Substack legal support program is not just about censorship but about the personal, potentially physical freedom of the writer – that is what writers are choosing to outsource, for lack of an alternative.


End-note: independent of legal protection, journalists should also invest time and effort in figuring out how to be uncensorable. We examined it a few months ago: Part 1, Part 2. If you publish on your own site and encourage your readers to read you over the open web, or subscribe to your writing via RSS, and pay you in cryptocurrency, you become a lot more difficult to shut down. You can of course continue to publish that content over Substack, and share it on Twitter and engage wit your followers there. Ultimately the truly censorship-resistance platform is the one you host.

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Data Custody Decentralisation and Neutrality

Cloudflare and the Internet Archive Cache

Cloudflare is one of my favourite Internet companies. They’ve made previously-enterprise-level services like CDN, denial-of-service protection and HTTPS available to every website owner. They also run the excellent 1.1.1.1 DNS resolution service, which I use on my pi-hole adblocker. I am a Cloudflare customer for this website, and Cloudflare is part of my US stock portfolio as of this writing.

I recently learnt that the Internet Archive and Cloudflare announced an elegant partnership: The Internet Archive operates one of the Internet’s most precious artefacts, the Wayback Machine, which has archived billions of pages from the web’s earliest days (see this website’s pages on the W.M.). It will now begin to also archive pages of Cloudflare customer website. Under the partnership, if a Cloudflare customers website is unavailable for any reason, such as problems with the web host, the Wayback Machine will kick in and serve archived copies of that page instead.

Turning it on on my Cloudflare dashboard only required toggling a switch:

It’s elegant because each party operates what it does best. Cloudflare runs a site’s DNS anyway, and can determine when a site is down. The Wayback Machine archives web pages anyway; it now serves some of them repurposed as cached pages. I imagine these pages are stored differently so as to be retrievable quickly.

Google has long offered cached versions of pages on its search result pages:

But this partnership is baked into the web – if there’s a problem with a site, pages will be served by the Wayback Machine regardless of whether they were accessed via Google Search or were linked to from another website or were sent via a chat or email. It just works.

Featured image photo credit: Jon Hieb/Unsplash

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My portfolio of US stocks for the post-pandemic world

The New York Times:

The coronavirus pandemic has accelerated trends that were building for years by forcing large swaths of the population to work from home and shop online. And many obscure companies are taking off, driven by investors who expect them to flourish in an economy whose future arrived ahead of schedule.

“When it comes to remote work in particular, the past 10 weeks have seen more changes than we’ve seen in the previous 20 years”

Erik Brynjolfsson

Erik Brynjofsson co-wrote the seminal The Second Machine Age in 2014 – he is a keen observer of this trend.

Surveys conducted by Mr. Brynjolfsson and economists at the Massachusetts Institute of Technology found that the share of Americans working from home jumped to about 50 percent this year, from around 15 percent before the pandemic.

The article describes companies whose stocks have risen much faster than the overall tech-dominated NASDAQ index:

Fastly is up more than 310 percent this year. Zscaler is up over 180 percent. Chegg and Veeva are up 75 percent and 90 percent. In a tech universe dominated by Apple, Amazon, Microsoft and Google, the share prices of little companies you’ve probably never heard of are soaring… Zoom — the suddenly ubiquitous video conferencing service — has been an investor darling, up close to 500 percent this year as workplaces shut down. Peloton, the home video cycling company, is up almost 200 percent amid widespread gym closures… [Docusign’s] shares are up 166 percent this year.

My own US stock portfolio are based on a similar thesis, and have seen similar performances this year. My qualifying criteria for companies are the following (as with things like this they are perennially a work in progress):

  1. B2B companies enabling
    ~ Remote working
    ~ At-home lifestyle
    ~ Small business commerce
    ~ Internet infrastructure
  2. Dominant in one of above categories
  3. Low political risk domestic (US) and international
  4. Resilient during the March-April 2020 crash
  5. A business I understand

Some companies in my portfolio:

A. Companies other than ones mentioned in the article:
~ Atlassian
~ Cloudflare
~ Twilio
~ Nvidia
~ Wix

B. Companies also mentioned in the NYT article:
~ Shopify
~ Docusign
~ Peloton
~ Fastly

C. Companies that are Big Tech but fall within my thesis
~ Amazon (because of AWS)
~ Microsoft (Office, Teams, Github, Azure)
~ Apple (iPad, Macbooks)


Featured image photo credit: Rohit Tandon/Unsplash.

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Data Custody Making Money Online Privacy and Anonymity

The Social Dilemma and Software as Tools

I am watching the recent Netflix documentary The Social Dilemma. Obviously, it discussed many of the issues I write about regularly on this site. So I have a few opinions about it that I will think about and post here later. For now, this bit from Tristan Harris stood out:

… we’ve moved away from having a tools-based technology environment to an addiction and manipulation-based environment. That’s what’s changed. Social media isn’t a tool that’s just waiting to be used. It has its own goals. And it has its own means of pursuing them by using your psychology against you.

He’s articulated what have felt for a long time. Software used to be tools. Some were free and open-source, others were paid. Either way, business was separate from product, in the same way that business and editorial are separate in a well-run news organisation. Now some of the companies that we depend on every day no longer make money by customer paying for their software, they make money from other software paying for their customers.

You can see this with open source software. When you use the email client Thunderbird with an email account from your domain name provider, you’re using it as a tool. The relationship is simple and straightforward. You owe Thunderbird nothing; Thunderbird takes nothing from you. When you use Gmail.com with your Gmail email address, it’s a lot less simple. If you were old enough to use IRC, it was simply a tool you used to chat with friends and strangers online. Whatsapp on the other hand is hardly a tool. The relationship is much more unequal, in Whatsapp’s and Facebook’s favour.

While it may be already too late to live your existing life and maintain your existing relationships without using software from companies like Google and Facebook, you can learn from documentaries like this and make much more deliberate choices about these same tools – specifically, are you getting what you want from them, or are you doing what they want you to do?

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Data Custody Decentralisation and Neutrality Privacy and Anonymity

Wishlist: iOS 15 and privacy

Ars Technica has a succinct overview of the many privacy-oriented features in the recently-released iOS 14.

Regardless of whether you are actively concerned about privacy or are in the ‘but I like my ads’ camp, it’s worth reading about the actions of a company that has a very clear view on this issue.

As with iOS 13 in 2019, this year’s release also has prominent notices in its built-in apps about Apple’s stance on privacy.

There have been rumours about Apple launching its own search engine in the next iOS. The evidence seems to be how iOS 14 already retrieves information that is displayed in Spotlight searches – that it seems to be using Apple’s own crawlers.

While this would be welcome, I’d like Apple to

  1. Roll its own privacy-centric encrypted DNS service built into the next iOS.
  2. Allow device-wide traffic routing via the Tor network.Taking this even further, I’d like it to
  3. Offer a full-fledged VPN as part of its Apple One subscription bundle

Combined with iOS’ own privacy features, this’d give those that wanted and cared about privacy to get it, even at a price.

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Alternate realities – Part 3

(Part 2)

8/ And its why real-world consequences of online behaviour, such as the people jailed for merely like-ing a Facebook post critical of politicians, is distressing. As George on Seinfeld cried, World Are Colliding.

9/ All of this works both ways. Communities of fringe loonies will use the same tools to block you from injecting reason into their online dialogue. And when reporting online harassment results in a real-world arrest we are gladdened.

This is a plot point in several movies or books that involve virtual worlds. They are never fully independent of the physical world, and their interaction with the physical isn’t always sanguine. It’s often the case in the real real world. People have been jailed for writing their mind, for sharing videos in jest, even simply liking Facebook posts – usually pricking the fragile ego of a person in power. Mere anonymity is often not enough. Even when you’re all wearing masks, your virtual town square can be invaded by the real-world Basij.

However benevolent and forward-looking the authorities online may be, they’ll clash with – and usually lose against – authorities in the real world. Just look at Twitter’s transparency report regarding data requests from governments. According to themselves, they complied with four out of every ten such requests. Facebook complied with 3 out of every 4 requests, and nearly 90% of requests from the US and the UK.

10/ In any case, this kaleidoscope theory accommodates more of what we are seeing happening than the more common polarisation theory. It posits that polarisation is a special case of the sharding of reality.

Most reporting frames the problem as one of polarisation – like a dumbbell, there is a concentration of people around two diametrically opposite viewpoints.

This is not new: most of the US’ 20th century relationship with the world outside through the lens of communism versus capitalism, never mind those that didn’t care, didn’t matter, were explicitly non-aligned, or had widely varying interpretations of each economic system. It has resulted in a with-us-or-against-us mindset. If you weren’t a committed communist, you were a capitalist pig. If you weren’t for the Vietnam war, you had to be against it – and therefore unpatrioric. Ditto with the 21st century Iraq occupation. Then it was Christianity versus Islam. Today the country’s much more insular, so it’s supposed to be Democrat versus Republican.

In India you’re either a secular, used as a pejorative term, or a mindless devotee of the Hindu right, never mind what secularism was supposed to mean or the many schools of Hinduism. The definitions of each now form narrow edges meant to cleave.

But online, while the war of polar opposites is fomented and waged, myriad cultures form, thrive and die, each with their own biases and rivalries. For the first time they can exist freely and openly without having to pick sides in someone else’s battle. This freedom is important – so far only the privileged have been able to declare themselves against ‘the world’. Now any group that feels marginalised in real life can do so.

11/ Either way, we’d entered this age of infinite realities sometime in the 2010s. The diminishing of the physical space this year marks an inflection point, when a critical mass of us begins defecting into our online realities and being shaped by their cultures.

The pandemic has cause the diminishing of our real world public spaces, making online ones all that much more important. New types of closed communities hog attention – Houseparty, Clubhouse – and several other similar apps – but the other inevitable shift will be to true public spaces. Today there is little other than Twitter.

It’s going to be fantastic to look back in ten years’ time at the movement of people’s social lives to such online worlds – all run by private entities. In a decade, 2020 is going to seem as quaint as the web of twenty five years go – Lycos, DMOZ, Photobucket, Kozmo – seems today.


End note: The other development we haven’t explored in this series is the increasing popularity of game-oriented virtual worlds like Animal Crossing and Minecraft. They fall somewhere between closed communities like groups & subreddits on the one hand and town squares like Twitter. World-building is more deliberate, more visual, more explicit. But they also provide the same sort of open endedness of Twitter and the creation of communities. In fact, as we have seen, of entire economies.

(end)

Featured image photo credit: William Álvarez/Unsplash