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When everything is interconnected, everything is now your responsibility to get right

In a study that found a correction between Western countries and parental burnout even before the pandemic made life at home challenging:

parenting norms in Euro-American countries … have become increasingly demanding over the last 50 years, resulting in intensification of parental investment, and growing psychological pressure on parents,”

“What parents feed their children, how they discipline them, where they put them to bed, how they play with them: all of these have become politically and morally charged questions… The distinction between what children need and what might enhance their development has disappeared, and anything less than optimal parenting is framed as perilous.”

As the article says, there’ll need to be other studies to determine causation. It’s unquestionably true that the politicisation of bringing up children, including education which wasn’t mentioned here, requires parents to constantly tread a line that seems to get finer every year.

These problems might be a microcosm of the schisms we’re seeing in increasing aspects of our everyday lives. For instance, whether it is ‘right’ to buy from Amazon given how it treats its warehouse workers.

As things become ever more interconnected, ordinary people feel they are responsible for taking stances and making choices about innumerable such issues.

I think this is responsible in large measure for what I see as a pervasively stressed society.

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Products and Design Wellness when Always-On

Tools are passive. Toys are not.

Our phones remain as powerful as ever, but every utilitarian function they have is compromised by the presence of these weirdly magnetic recreational functions. I can appreciate a slick, portable multi-tool, but I no longer want to carry in my pocket the most compelling toy ever created.

– Smartphones Are Toys First, Tools Second, David Cain/Raptitude

Apps on your phone with which you work and create are rarely designed to be addictive. Your camera, text editor, photo and video editors, sketch apps have gotten astoundingly capable. Ultimately, though, they are passive tools at your service.

The recreational apps that David speaks of – well they are a different kettle of fish. They’ve been deliberately designed to pull you in and then keep you there. For most of us, they dominate our smartphone and tablet usage. They actively change our very behaviour.

The only way to keep this from happening is to be aware and deliberate, day by day, about how we use our phones and tablets. iOS and Android now have built-in tracking of how long we use what apps. The key is to consciously review that data and act on what you see without criticising yourself.

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Data Custody Products and Design The Next Computer

The tragedy of iTunes

An exasperated look at Apple Music in the Music app in Mac OS Catalina. The Music app is one successor to iTunes; the Podcasts app and the Finder itself being the others.

It’s extremely disappointing that the Apple of 2020 thought the Music app was good enough to release. It’s even worse that it continues to think so.

Mojave is the last Mac OS release that iTunes will run on. I have nearly twenty years of music carefully collated in iTunes, with hundreds of custom and smart playlists, album art, ID3 tags manually added across thousands of files. Having these corrupted, or not being able to reliably play, arrange and sync these would be a crushing loss.

The loss of iTunes is the most important reason why I won’t update any of my Macbooks to beyond Mojave (in fact, all but one run High Sierra).

Ultimately, I’m on the lookout for an open source desktop music management application for Mac OS that either syncs to the iOS music app or to a third-party music player. I realise I cannot keep putting off updates. Sooner or later I will need to; if only because my Macs are on average close to ten years old.

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Audience as Capital Products and Design Wellness when Always-On

An example of why Reclaiming Attention is important to me

We just read about anxiety-inducing tactics by social media and games like FarmVille.

Today we look at a related but distinct issue: the use of “dark patterns” used by marketers on the internet.

Dark patterns are ways of designing emails, websites and other messages that confuse or manipulate people into taking an action other than what they intended.

The New York Times reported the use of such patterns by the 2020 Trump re-election campaign:

The Trump team repeatedly used phantom donation matches and faux deadlines to loosen donor wallets (“1000% offer: ACTIVATED…For the NEXT HOUR”). Eventually it ratcheted up the volume of emails it sent until it was barraging supporters with an average of 15 per day for all of October and November 2020.

Contributors had to wade through a fine-print disclaimer and manually uncheck a box to opt out…It introduced a second prechecked box, known internally as a “money bomb,” that doubled a person’s contribution. Eventually its solicitations featured lines of text in bold and capital letters that overwhelmed the opt-out language.

By October there were sometimes nine lines of boldface text — with ALL-CAPS words sprinkled in — before the disclosure that there would be weekly withdrawals. As many as eight more lines of boldface text came before the second additional donation disclaimer.

This was what it looked like:

The article does not do a good enough job writing about the cost to people’s financial and mental well being, the most important aspect of this story. The one that they do explore in some detail is this horrifying story of a person dealing with late-stage cancer:

Another $500 was withdrawn the next day, then $500 the next week and every week through mid-October, without his knowledge — until Mr. Blatt’s bank account had been depleted and frozen. When his utility and rent payments bounced, he called his brother, Russell, for help. What the Blatts soon discovered was $3,000 in withdrawals by the Trump campaign in less than 30 days. They called their bank and said they thought they were victims of fraud.

I often write about attention on this website. Stories such as this should indicate why this issue is important to me. A life that is spent navigating interfaces like this and dealing with the severe consequences of one false move is not a life of any great quality. We deserve better of the Internet.

Categories
Making Money Online Products and Design The Next Computer Wellness when Always-On

Growth hacking infects our attention

In my mind, Farmville was the first game to really annoy people. It was also the first game I saw that sucked in for days people I knew – people who otherwise had little interest in even casual games.

In other words, Farmville was the first large-scale success of online gamification. These are techniques that are designed – deliberately – to promote anxiety, fear of missing out, hijacking attention, guilting players and their online ‘friends’, among others.

This New York Times article from December last year takes an unsparing look at the game. Even though it shut down that month,

FarmVille lives on in the behaviors it instilled in everyday internet users and the growth-hacking techniques it perfected, now baked into virtually every site, service and app vying for your attention.

The article cites examples of the techniques I listed above:

drawing players into loops that were hard to pull themselves from. If you didn’t check in every day, your crops would wither and die; some players would set alarms so they wouldn’t forget. If you needed help, you could spend real money or send requests to your Facebook friends — a source of annoyance for nonplayers who were besieged with notifications and updates in their news feeds.

It gamified attention and encouraged interaction loops in a way that is now being imitated by everything from Instagram to QAnon

I see a recurring pattern of blaming people – the ‘consumer’ – for their supposed weakness in getting sucked in by products like Farmville, and social media in general. This has happened before with tobacco, with packaged snacks, even with recycling.

This article makes clear that companies like Zynga deliberately design games and social media to prey upon our emotions and attention in ways that TV and outdoor advertising couldn’t.

They use phone and email notifications, unread counts, access to your phone contact list and facebook friend list, your location and individual pattern of use, design techniques like pull to refresh, arbitrary countdown timers – all to systematically weaken your resolve and act according to how the game or app wants you to, including spending real money to buy in-game baubles.

Unfortunately, Farmville’s techniques now pervade the tech industry. Fortunately, enough of us have been burnt by such games and are aware of our addiction to social media that – should we want to – we can in fact start of wean ourselves off it.

Unlike with viruses, there is no vaccine that immunises you from distraction. But you can build a natural resistance to it. It’s harder, but it’s also equally effective. And we will each be the wiser for it.

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Uncategorized

Withering pandemic friendships

Earlier this year, The Atlantic wrote about what we’ve all felt but haven’t articulated. That all but our closest friendships have suffered greatly during the pandemic:

https://www.theatlantic.com/health/archive/2021/01/pandemic-goodbye-casual-friends/617839/

… much of the energy directed toward the problems of pandemic social life has been spent on keeping people tied to their families and closest friends. These other relationships have withered largely unremarked on after the places that hosted them closed. The pandemic has evaporated entire categories of friendship, and by doing so, depleted the joys that make up a human life—and buoy human health.

More on the withering:

There are people on the outer periphery of my life for whom the concept of “keeping up” makes little sense, but there are also lots of friends and acquaintances—people I could theoretically hang out with outdoors or see on videochat, but with whom those tools just don’t feel right. In my life, this perception seems to be largely mutual—I am not turning down invites from these folks for Zoom catch-ups and walks in the park. Instead, our affection for each other is in a period of suspended animation, alongside indoor dining and international travel.

Personally a significant percentage of friends are those with whom for years I’ve been in daily touch with chat apps and the occasional phone call. Those haven’t suffered because they weren’t in person to begin with. But all of them are with people who I had spent some time regularly in person at some time in the past.

I do think new friendships are rather hard to form in these circumstances – although not impossible.

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Uncategorized

Link: Why the world’s semiconductor industry depends on Taiwan

Detailed article on the complexity of the chip deign process and the semiconductor supply chain. Specifically, how the company TSMC in Taiwan is probably the world’s most important chip company.

The last paragraph is a pretty good summary, but it doesn’t do justice for the detail in the rest of the article.

The cutting edge semiconductor chip manufacturing is (and was) done in Taiwan by TSMC. The island has acquired strategic significance, with partners all over the world depending on them. The chips they make are essentials to any of today’s and future hardware: (flying) electrical cars, space ships, servers, 5G, machine to discover new drugs or vaccines, and any military equipments.


Update 13 May 2021: Bloomberg has an in-depth article on the complexity of the chip manufacturing process. It also covers the dynamics of the industry.

… it takes years to build semiconductor fabrication facilities and billions of dollars—and even then the economics are so brutal that you can lose out if your manufacturing expertise is a fraction behind the competition…

Manufacturing a chip typically takes more than three months and involves giant factories, dust-free rooms, multi-million-dollar machines, molten tin and lasers. The end goal is to transform wafers of silicon—an element extracted from plain sand—into a network of billions of tiny switches called transistors that form the basis of the circuitry that will eventually give a phone, computer, car, washing machine or satellite crucial capabilities

This is why countries face such difficulty in achieving semiconductor self sufficiency. China has called chip independence a top national priority in its latest five-year plan, while U.S. President Joe Biden has vowed to build a secure American supply chain by reviving domestic manufacturing.

– The Chip Shortage Keeps Getting Worse. Why Can’t We Just Make More?
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Uncategorized

Social media addiction techniques

This post describes well the interaction design principles perfected by social media services to build anxiety, fear of missing out and dopamine rewards: https://medium.com/swlh/user-engagement-is-code-for-addiction-a2f50d36d7ac

Ultimately, the writer asks:

When looking back at this era of humanity future humans will say, “How could they have just scrolled and scrolled all day? Didn’t they know what it was doing to them?” Social media is the new cigarettes. Everyone does it, it’s addictive, it’s harmful, and you should quit.

There are no pathbreaking revelations here, just well known ones laid out as plainly as can be for you and me to see.

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The Next Computer

iPhone home screen, April 2021

(Previously:AugustSeptemberOctoberNovemberDecemberJanuaryFebruary, March home screens)

Other than the wallpaper, nothing changed from last month. This marks three months of relative stability. I still get mixed up between the App Library search box and the Spotlight search box, and I wish iOS would merge both of them, though this is unlikely.

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Startups

Out-capitalised, out-executed

I read an instructive Twitter thread about how one startup that focused on organic growth and profitability was out-executed by another that decided to raise a lot of money at the beginning.

Usually these stories are about one startup using its money to unfairly subvert the other. In this case, the startup that raised capital, Asana, was simply able to market better, hire better, build better, and eventually even design better.

Today the startup that wanted to grow organically, the ‘right way’ operates as a slimmed-down cash-conscious team out of India; the other is Asana, the well-known, now-public company.

I have seen this play out up close a few times. When a new market opens up, speed is everything. And capital buys you, above everything else, speed.

When you tell a target segment you’re thinking about their problem, when they realise that you’re the one that’s doing something about it, you build up mindshare and – importantly – trust.

That means you can get away with a pretty basic product that chips away just enough at their problem. Now that you have actual customers to understand the problem in detail, your product can get better quicker, and that leads to more customers, which sets your flywheel in motion.

Capital is the biggest determinant of whether that flywheel’s going to spin for your product or for your competitor’s.

End note: In the same thread, the writer describes situations in which an organic-growth approach has a shot at working:


Also read the Jan 2020 post on the possible sunset of the Capital as Moat model. This makes the opposite point to this post, but it’s for a very different stage of a company: