Monthly Archive for August, 2008

iPod Touch + Nokia N82 > iPhone 3G

August 28, 2008

A while ago I wrote about why it did not make sense for me to buy an iPhone 3G in India, and why I purchased a Nokia N82 instead. However, a combination of the N82 and the iPod Touch is a different matter altogether. It costs about the same as the iPhone in India and offers a far, far better overall experience.

In a nutshell, iPod Touch is iPhone without the phone, SMS, camera and Bluetooth. Which is great, because those were the very features that iPhone was criticized for. Fortunately, the N82 excels at all of these. Here’s my take on using the 16GB iPod Touch and the Nokia N82.

Price

8GB iPod Touch + 2GB Nokia N82 = Rs. 17000 + Rs. 19000 = Rs. 36000. 8GB iPhone = Rs. 31000.
16GB iPod Touch + 2GB Nokia N82 = Rs. 22000 + Rs. 19000 = Rs. 41000. 16GB iPhone = Rs. 36000.

So the combination costs Rs. 5000 more than the equivalent iPhone. We’ll see what you get in return for that amount of extra money.

Connecting the iPod Touch to the Internet via the N82

The chief difference between the Touch and its iPod predecessors is Wifi. This transforms the Touch from a music and video player into a full-fledged Internet access device that also happens to do music and video. In fact, there’s evidence to show that iPod Touch owners rarely use the device for music. The corollary is that if you don’t have a Wifi signal, your iPod Touch is little more than a very expensive iPod with (comparatively) tiny amounts of storage.

Enter Joikuspot. This marvelous application converts your GPRS/EDGE/3G-capable Nokia phone into a WiFi hotspot. Most recent Nseries and Eseries phones have Wifi capability, including the N82. This means that I can connect to the Internet by simply selecting the N82 Wifi hotspot from my iPod Touch.

This give your iPod Touch a whole new lease of life. No mobile device matches the Internet experience on an iPhone/iPod Touch. I can’t quantify this, but mobile Safari renders pages in a way that makes the Internet connection seem faster than on the N82 browser.

Finally, the $9.95 iPod Touch software upgrade gives you access to the iPhone App Store, where you can install anything ranging from the Twitterific twitter client to the New York Times news reader app, to iPhone WordPress client to literally hundreds of free and paid applications and games.

What’s better on the N82

The N82 does a splendid job at whatever the iPhone is poor at. The best example is the superb 5MP camera with autofocus, Carl Zeiss optics and Xenon flash. The camera can also record videos at up to 30 frames per second. Check out the quality of photos and videos from the N82 on my Flickr stream.

I can use Bluetooth on the N82 to transfer files, sync with my PC over the air and pair with hands-free headsets. The crippled iPhone Bluetooth implementation only does headset pairing. Nothing else. The N82 can be used as a modem for my PC. For reasons unknown, iPhone cannot do this. The only third-party app that could do this was pulled from the App Store within a day. The N82 also supports copy-and-paste and can forward text messages, features inexplicably left out of iPhone.

There are thousands of S60 applications that aren’t part of the iPhone App Store. Nokia’s Sports Tracker and Nokia’s Map Loader come immediately to mind, as does Fring (which only runs on jailbroken iPhones/iPods Touch).

Finally, there have been no reported performance issues with the N82 3G chip. Not so for iPhone, that has had issues so severe with the onboard 3G chip that it has spawned rumors of a handset recall.

What’s better on the iPod Touch

Internet Experience, iPhone App Store – I’ve already spoken about this earlier. Once you’ve experienced the Internet on iPhone/iPod Touch, nothing – nothing – will make you go back to any other mobile device. Its crisp colors, smooth fonts, elegant multi-touch controls are streets ahead of the competition.

The iPod Touch is also a very elegant, capable PDA, comprising Contacts, Calendar (with support for multiple calendars), Tasks and a Mail client capable of displaying rich text/HTML. The Contacts and Calendar sync with Outlook. The Mail client, in addition to supporting POP3 and IMAP accounts, can also connect to a corporate Microsoft Exchange setup.

Lest we forget, the iPod Touch is also an iPod. With 8GB or 16GB of storage, it can hold a big chunk of most music collections. Because of the high-quality display, video playback is exquisite – you forget you’re using a mobile device. Videos also begin playing from the point you left off last time. And yes, almost as a footnote, it’s great for viewing large photo collections too. The iPod Touch multimedia experience is a generation ahead of what the N82 offers.

Conclusion

For Rs. 5000 and one gadget extra, you a great camera, video recording, functional Bluetooth, functional SMS, 2GB extra storage, ability to use your GPRS/EDGE/3G connection from your computer, access to thousands of S60 apps and reliable 3G. As with the iPhone you also get a top-of-the-line PDA and a gorgeous multimedia device.

Sounds like a good deal? To me, it was a no-brainer. What do you think?

The Kindle presents an Amazon Associates opportunity

August 27, 2008

Arrington on Techcrunch talks about the possibility of Amazon licensing its Kindle ebook reader hardware specs and trademark to third-party manufacturers:

…a licensing program that gave hardware manufacturers the ability to build Kindle clones, along with an incentive to sell them at near-zero margins. Amazon would give those manufacturers access to the core Kindle hardware specs (there’s no real magic there anyway) and the right to call it a Kindle device so long as they also put the core Kindle software on the device. That software links the device to Amazon’s store, meaning downloads revenue flows through Amazon.

Amazon would then share a percentage of net margin generated from downloads with the hardware manufacturers.

Techcrunch has put into words what I’ve felt since the day the Kindle was announced. After all, Amazon isn’t in the hardware business at all; it’s in the product and content retail business. I can imagine that in the initial days of the Kindle launch, Amazon needed its own device to build a strong association between Amazon’s brand and the mobile ebook model. Now that that purpose is served, manufacturing and selling the Kindle hardware is an overhead that Amazon could avoid.

Just like Associates?

This isn’t very different from the masterstroke that Amazon played years ago with its Associates affiliate program. Before Affiliate Marketing became the wild jungle that it is today, Amazon launched a series of innovative tools – aStore, Omakase Links, Product Previews – to let publishers (people who owned websites/blogs/suchlike) add links to Amazon’s content onto their web pages. These publishers then earned a cut of the sale generated by clicks from the links on their web pages.

Kindle is Associates all over again, except instead of web-based tools, we’re talking hardware specs.

For instance, Amazon’s aStore let developers build their own focused online “stores” (which displayed Amazon’s books). (A religion-focused website would be able to draw viewers and sell that category of books better than Amazon.com itself.) In the same vein, a student version of Kindle with access to e-textbooks and additional bookmarking features would be better marketed and sold by a third party which is focused on only that market.

With such an Affiliate/Franchise/Licensing model, manufacturers would fall over themselves for a chance to access Amazon’s massive ebook and newspapers database – and a cut of the subsequent revenues.

The Mobile Opportunity

Once third party manufacturers have licensed the Kindle specs, they are no longer restricted to building anything that looks like the Kindle today. I can readily think of well-designed iPhone/iPod Touch ebook applications like the New York Times app. This fits in with American universities doling out iPods Touch and iPhones to their incoming freshmen.  A market for Nokia’s S60 devices would be many times larger.

What do you think? Would you purchase a Kindle application for your mobile device?

Aside: Of course, manufacturers would then be free to choose the carrier of their choice for wireless content delivery. That sure isn’t going to make Sprint-Nextel happy.

Samsung needs a brand strategy to take on Nokia's smartphones

August 14, 2008

Recent smartphones from Samsung, HTC and LG indicate that Nokia’s finally got competition in the high-end space. However, it’s going to take more than engineering skills to succeed in India’s tough mobile market. Consistent phone branding, clear messaging and a solid distribution network are as important, and that’s where Nokia’s streets ahead. Can the competition catch up?

It isn’t about features

There was a time when the only competition Nokia’s smartphones had was from the odd, super-expensive PDA-phone that was more the former than the latter. Over the last year though, the competition has dramatically upped the ante in terms of what it packs into a handset.

A case in point is the near-simultaneous release of Nokia’s new flagship phone, the N96, and Samsung’s Innov8. The Innov8 outclasses the N96 on nearly every count, making it a widely-awaited contest. And that’s not the only notable example: the Samsung Blackjack II is a very capable Windows Mobile QWERTY phone, matching Nokia’s E61i. The Samsung Instinct was hailed the iPhone killer, offering a full-face touchscreen with touch feedback – touchscreens are something Nokia doesn’t even have in the market yet. LG’s not far behind in the race either. The LG Viewty, released around the same time as the N95 sported a 5MP camera with “image stabilization”, and a touchscreen.

Yet, in spite of these releases, both Samsung and LG lag far, far behind Nokia in the Indian smartphone market. Admob’s June 2008 Mobile Metrics review states that 97% of ad requests from smartphones were from Nokia handsets. It’s more or less clear that Nokia’s built a solid reputation in India as *the* smartphone brand. And at the heart of that is its N and E series branding strategy.

Nokia’s smartphone strategy: Product, Brand, Distribution

Nokia’s strategy of creating two lines of positioning for entertainment (Nseries, with advanced imaging, video, internet and gaming capabilities) and business (Eseries, with focus on connectivity, productivity and email) certainly seems to have paid off over the last 3 years.

Nokia’s used these brands to create multiple, successive communications campaigns around the terms “Nseries” and “Eseries”, which marked a break from the number-oriented labeling custom. Consider Nokia’s own phones; could you infer anything at all about the 3650 from its name? The 7610? The 9200? Contrast that with, say, the N81 – I can tell at a minimum (because its an Nseries) that it’s a phone with reasonably good looks, stereo music, large storage capacity and a 2MP+ camera. Here’s a decent article about Nokia’s efforts to build the Nseries brand. Ditto for the Eseries.

Finally, think about the massive investment Nokia’s made in its dedicated priority and concept stores. While it already has an extensive distribution network for its low-end line (see the section “The Distribution Edge” in this article on Knowledge@Wharton – free reg. req’d), these stores are a great way of showcasing your top-line phones to people for whom the purchase is a high-involvement decision.

Samsung’s strategy (or the lack of it)

While this is a discussion about Samsung, it holds equally – if not more – true for other handset manufacturers.

In contrast, Samsung’s strategy seems to be all over the place. No, let me correct that – I don’t think they have a strategy. They know at a minimum that their phones need to do music, video, photos, the Internet, and that touchscreens are good to have. That’s about it.

From a product perspective, there doesn’t seem to be any great deal of thought on timing launches (relative to market conditions or relative to previous releases). Further up the development cycle, what features go into which product (or, more importantly, what features to leave out). Or even further up the cycle, what OS to use on their phone (they use several).

On the marketing side, from a branding perspective, each phone seems to be a brand unto itself. What can explain names like Innov8, Instinct, Glyde, Blackjack, F-480, SGH-i780, U900 Soul? (All are recent releases packed with features). There’s no consistent product look (you can, in one look “tell” that a phone is an Eseries device, can’t you), color or name.

If your phones don’t use a consistent Operating System (the way Nokia uses Symbian+S60), it’s impossible to develop an active developer community. If you don’t have a consistent brand identity, it’s difficult to develop ambassadors for your phones. If you keep developing a different website for each of your phones, its impossible to build communities online.

What markets is Samsung chasing? What positioning is it considering for its phones to gain share in these markets? More abstractly, what do Samsung’s phones “stand for”? What is the message they’re trying to get out? Even SonyEricsson has a rudimentary strategy that says “We make entertainment-centric phones. Some of them make great music devices – the Walkman series, other are great for photography – the Cybershot series”. HTC has a less clear strategy around its Touch line of phones, but at least they’ve got a consistent name and OS in place.

From an advertising perspective, the only shred of consistency I’ve seen over the past months is the “Next is What?” Samsung campaign. However, I don’t see the campaign tied to a product that anyone will remember. Nokia, on the other hand, has run periodic campaigns for each generation of devices it releases – in print, on TV, online.

From a distribution perspective, I don’t see why Samsung doesn’t leverage its extensive distribution network for its home appliances and entertainment devices – it’s a channel where it has one heck of a headstart on Nokia. I see digital cameras and Indian-manufactured laptops sold in those sorts of electronics stores. Phones seem to make just as much sense.

Conclusion

While the Indian mobile market is (still) seeing explosive growth, the high-end of the market is maturing. The implication is that features are no longer the USP for a smartphone; brand is. And how well you communicate that brand to your audience. Nokia has done a stellar job since 2005 by investing in its Nseries and Eseries strategy – in product design, marketing and branding, advertising and distribution. The competition seems to already have the engineering capability to match Nokia. But it needs to get its act together if it needs to take on Nokia in the marketplace.

Phone, meet IM

August 10, 2008

Being able to choose to be contacted by either voice, IM or SMS is an extremely attractive proposition. Using all three from the same device, though, is the holy grail of unified communication. With VoIP, smartphones and IM, we might be getting pretty close to that.

Right now, your instant messaging contact list, and your phone/SMS contact list are disparate and independent. Your contact’s IM status tells you nothing about where he/she is, or if he/she can take a call. Is it possible to

  • Integrate both contact lists into one?
  • Set one real-time status that all your contacts can check?

The answer will, very soon, be yes.

Same Network

A mobile phone is already capable of making calls, receiving SMSes and running an instant messaging client. But since phone calls and SMS are sent over one network type (Voice) and Mobile IM over another (GPRS/EDGE/3G), there’s no unification between these services.

However, when WiFi coverage is widely available, or when you can make and receive calls over your packet-data oriented 3G network, the line begins to blur, and then altogether disappear. Applications like Fring, which integrate your phone contacts list and Gtalk list, already make that possible. If you can make VoIP calls, you can talk to your contact by voice or text.

The Possibilities

At that point of time, your status message indicates you real-life communication status. One could, for instance, check if a contact is open to receiving SMS only, or having a short IM conversation, or receiving calls, or none at all. This goes beyond the “Available”, “Busy”, “In a meeting” statuses.

If you’re on a phone call, your IM status could indicate that automatically, so people getting in touch with you could leave you an SMS/IM message without having to first call you and check if you’re busy on a call. You could indicate if you’re driving, sleeping or having dinner and have it show up on your friends’ mobile chat list.

If you’re in a meeting, simply setting your IM status to “Busy” could automatically cancel all calls made to you and pop up an IM chat box on your caller’s phone so he/she can send you an IM instead.

Stretching this, implementing a multi-way voice conference wouldn’t be any different from a multi-way chat. Additionally, with text-to-speech and speech-to-text, some participants could write and read text, others could speak and hear voice – in the same conversation (say one’s in a movie hall, the other is driving – they’d never be able to speak with today’s state of tech).

Adding location to the mix throws up some interesting possibilities. If you can display your location as part of your IM status, your friends nearby could sign up for notifications and call you to meet up – all from the same device. Or if you’re waiting to call someone until he/she reaches office? Set an alert for when your contact’s location changes to his office locality.

Conclusion

Not only are we “integrating voice and data” – that’s been on the cards for long – but we’re also integrating people and devices, using features of one to enhance our experience with the other.

How long do you think it’ll be before we get here? Will telecom companies try to block this, given that they won’t be able to charge per-call any longer?

The Mobile Internet Lifestyle

August 9, 2008

(This post began as a reply to a comment question on my previous blog post about iPhone 3G. It’s also a complete re-write of an earlier post.)

My experience with the Internet on my Nokia N82 has been more than satisfying, but that might well be a result of my usage pattern. Your mileage may vary. And yes, my ideal internet-access device would be iPhone, but I’ve already written about why iPhone is a no-no for me.

Email

During my commute, I process email I received the previous evening and overnight. Since the ride is frequently too bumpy to type fast, I avoid replying until I’m in my office (though I send the occasional one-sentence reply through the app). I use the Gmail App to label, star, archive and delete email.

Bulk processing email like this is faster on the Gmail App than it is on the desktop! The Gmail App has handy shortcuts (press 7 twice to delete, 8 twice to mark as spam and delete, 9 twice to archive, “*” to mark as star. It also pre-fetches email so you don’t wait for minutes on end for pages to load.

Feeds and updates

The Google Reader interface for iPhone works just as fine on the S60 browser. With prefetching, ability to star, share, share with notes, and mark entire feeds and folders as read, I can process feeds as fast on my phone as I can from my laptop. I also catch up on Twitter with the S60 browser. m.twitter.com is fast, and doesn’t feel like you’re compromising on the experience because you’re using a mobile-adapted interface.

Microblogging

The same S60 browser and m.twitter.com let me send tweets while on the go. I’d love to post via SMS, but the facility seems to be “unavailable temporarily” since May at least.

News

I use Google News India and the New York Times mobile page for Indian and World news respectively. Both sites have awesome mobile interfaces, and render very well on the S60 browser.

Incidentally, you can view pages either in landscape or portrait mode by just tilting the phone using the built-in accelerometer on the N82. I scan tweets in portrait mode and my feeds and news in landscape mode.

Social Networking

A few months ago, Google release a mobile-adapted interface for Orkut. Like all of Google’s mobile services, Orkut mobile is simple and well-designed, with support for viewing profiles, photos, scrapbooks, birthday reminders and activity updates – all of what you’d use on the web. I don’t see much support for communities or applications, and I’d prefer it stay that way. I don’t like Orkut’s implementation of either.

Instant Messaging

I’m not a big fan of instant messaging, and certainly not one of those who’s online but “Busy” all day long. If I do have to ping someone on Google Talk, though, Fring is the app I use. The competition (apart from Ebuddy) tends to be either horribly designed or terribly engineered. Or both. Fring lacks notification on the phone’s front screen (For Nokia, I can imagine using Active Standby to display “New IM from so-and-so”. Google’s managed it with their Search Box).

It’s also a VoIP client. Rohan writes in: “My phone is WiFi-enabled and I have a Skype unlimited connection. I’ve configured Skype within Fring, so when I connect my mobile through WiFi to the local LAN, I can make almost free voice calls (VoIP calls) to 32 countries using Skype on Fring.”

The Series 60 Browser

All of my mobile web access is now through the default vanilla yet stunningly capable S60 browser. It has support for multiple windows – invaluable for opening links to websites from Twitter, support for SSL (when I check Gmail from the browser), one-click zoom in/zoom out, and the mini-map feature – viewing the entire page, reduced, on your screen, and scrolling through it instead. Invaluable for scrolling through long pages.

What’s your mobile applications list? And how does it fit into your daily lifestyle?

Why I won't be buying the iPhone 3G

August 8, 2008

iPhone 3G, finally, will be available in India on August 22nd through Airtel. While I’m excited about the world’s most revolutionary phone meeting the world’s fastest growing market, I’m not buying one for myself. Instead, last month I purchased a Nokia N82 Black, having decided that iPhone 3G was not for me. Why would I pass up the chance to own perhaps the sexiest piece of electronic hardware in the country?

In a nutshell, iPhone is peculiar. It is generations ahead of its peers when it comes to user experience, but has inexplicably glaring flaws. Some of these are deal-killers for my usage pattern. Nokia’s Nseries phones, specifically the N82, fit my mobile lifestyle like a glove. Well, almost. But this post isn’t about the N82. Here’s what struck iPhone off my list:

Applications cannot run in the background

This is the number one flaw that clinched it for me. This article on Mashable about the release of Google Talk for iPhone first alerted me to it:

Therefore, you can’t have Google Talk sit idly in the back and have a conversation every now and then – which is the default pattern of usage for most users, I believe. This limitation is due to Apple’s silly “apps can’t run in the background” rule, the official explanation of which goes along the lines of “we can’t let people do that, it would consume too much battery.”

In fact, Google’s blog post about this said

“…in order to receive instant messages with Google Talk on your iPhone, the application needs to be open in your Safari browser. When you navigate away to another browser window or application, your status will be changed to “unavailable” and your Google Talk session will be restarted when you return.”

This is shocking. For instance, during my commute, I use the S60 browser, Google Maps, the Gmail App and the music player simultaneously. I also cycle between these applications pretty frequently. Having to shut down an active application and start another one is simply unacceptable.

Poor battery life; no replaceable battery

Paul Stamatiou, who knows a thing or two about iPhone, has this to say about the battery:

The battery life is excruciatingly horrible. I woke up at 2pm today, unplugged my iPhone from the charger, went about my day, came home at 2am and received a 10% battery warning. It should come with a car charger for free.

This would be tolerable if you could purchase a second battery to pop into your iPhone while on the road. But no go; the battery cannot be replaced (by the average user at least). The N82, on the other hand, only needs to be charged every 3 days. This is with 45 minutes of music playback, one hour of web browsing on EDGE, several hours of Fring in the background and 15 minutes of Google Maps for mobile. Daily.

Touchscreen keyboard

For a heavy text user like me, the lack of a physical keyboard is serious. I send up to 20 messages a day, compose email and the occasional blog post draft. And this is on a 9-key dialpad.

I’ve tried using the iPhone keyboard, and while I’m a huge fan of the autocorrect mechanism, the overall experience is still not good enough. I might even consider it if you could use the keyboard in landscape mode, but iPhone is incapable of even that.

No copy-paste out-of-the-box

While there is an application on the iPhone App Store that enables copy and paste, I am once again apalled at the lack of native support for this. My Nokia 6670 could copy and paste text back in 2005, and now it’s ubiquitous. No one would even call it a feature any longer. Copying phone numbers, addresses, names, conversations snippets, text from web pages, into other apps are things I do almost daily. I do not want to rely on a third-party app to give me this functionality.

Poor camera

Users forgave the sub-par camera on the original iPhone, but to continue to ship with the exact same camera a year later is unforgivable. iPhone’s 2 megapixel camera does not have either a flash or autofocus. Most of Samsung’s and Nokia’s high-end phones ship with 3MP cameras with LED flash. Nokia’s flagship phone, the N96, ships with a 5MP camera with Xenon flash (the same one as on the N82). Samsung’s Innov8 sports a monstrous 8MP camera (which, arguably, is overkill).

In addition, iPhone cannot record video. At all. In contrast, the N82 can record video at a smooth 30fps.

No modem capabilities

iPhone cannot be used as a modem for your computer out-of-the-box. The iPhone App Store (the only place from where you can legally install third-party applications) hosted Netshare, an application to do just that – “tether” your iPhone to your computer. Only briefly, though. It was pulled down in two hours. The only way to use iPhone as a modem is to “jailbreak” it (install a firmware hack) and install alternative applications. On the other hand, I’ve been able to use my Nokia phones as a modem since 2005.

Operator Bundling

There is still no clarity on whether existing Airtel users will be allowed to migrate their current tariff plans to iPhone 3G. The current plans in the U.S. charge an awful lot of money for data. 

Conclusion

In summary, although iPhone 3G offers a compelling user interface, large screen and gobs of storage, it has a few fatal flaws in its design, intentional or not. On the other hand, the Nokia N82, while not perfect, fits into my mobile usage lifestyle perfectly. Consequently, I have decided in favor of the N82.

What will you choose on August 22nd?

Update:

More recent developments add to my reasons to not purchase iPhone 3G:

Steve Jobs admitted to the Wall Street Journal that Apple has the ability to remotely disable software it deems malicious on an iPhone 3G. I am not comfortable with Apple (or any other company) retaining control of what I can do with my iPhone after I have purchased it.

The performance of the 3G chip on iPhone 3G seems to be below customers’ expectations. So low, in fact, that there have been strong rumours circulating about a device recall. This is not encouraging news for someone who’s been awaiting 3G rollout in India for over a year now.

The price of iPhone 3G in India is about Rs. 31000 for the 8GB model and Rs. 37000 for the 16GB one, which is inordinately high. I would be willing to pay about Rs. 16000 for the 8GB model and Rs. 18000 for the 16GB model, without an operator contract subsidy). I wonder how many potential customers Apple will lose by pricing iPhone 3G that high.

Tarek writes about what he can do with his Nokia S60 phone that he can’t with his iPhone.